In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. In order for your workplace to succeed, your employees must be able to appreciate and celebrate those differences.
Understand what diversity and its related terms mean
Be aware of how aware you are of diversity and where you can improve
Understand how changes in the world have affected you and your view
Be able to identify your stereotypes
Understand what terms are politically correct and which are not, and why
Be familiar with the four cornerstones of diversity
Understand what the pitfalls are relating to diversity and understand how to avoid them
Develop a technique for dealing with inappropriate behavior
Develop a management style to encourage diversity
Know what to do if you or one of your employees feels discriminated against
What diversity and related terms mean
How has diversity changed your world?
Understanding and identifying stereotypes
Using politically correct language
The four cornerstones of diversity
The STOP technique
How to discourage diversity
Dealing with discrimination
Preventing discrimination
Managing for diversity
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