Problem Solving
Course description :
Problem Solving & Decision Making
As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.
How you will benefit:
Increase your awareness of problem solving steps and problem-solving tools
Distinguish root cause from symptoms to identify the right solution for the right problem
Improve your problem-solving and decision making skills through identifying your own problem-solving style
Improve your ability to participate in and communicate about a collaborative problem-solving process
Recognize the top ten rules of good decision making
Course Outline Sample Topics
Practical application in problem solving
Define a “problem”
Describe the ideal problem solver
Identify the types of problems encountered
The Problem Solving Model
Using fishbone analysis
Problem-Solving Toolkit
Facts vs. Information
10 Ingredients for Good Decision Making
Gradients of Agreement
The Decision-Making Process
Decision-Making Traps
Problems as Given/Problems as Understood
Types of decisions (including bad ones!)
Implementing a Decision
